Questions About Courses and Events
- How can I
get a copy of my schedule, and find out the location of my
course?
- What do I do
if I need to make up a class?
- I've
already enrolled, but would like to transfer into another
class. How can I do so?
- How does the
Higher Score Guarantee work?
- How can I
find out more about the free events that Kaplan will be running
in my area?
- What is
Kaplan's policy about dropping a course?
- I have
already enrolled in a course. When can I expect to receive my
course materials, and how can I track this shipment?
- When will I
gain access to my course's online resources?
- Who can
answer my academic questions about the course in which I am
enrolled?
- What should I
bring to my first class?
- Is there any
homework before the first class?
- How long
will my class sessions be?
- How can I
get driving directions to my class or event?
Questions About Accounts and Payment
- How can I
find my username and password?
- I have
put down a deposit on a class. How can I pay my remaining
balance?
- How can I
change the personal information associated with my
account?
- How can I
get a copy of my receipt?
General Questions
- What are the
hours of your Customer Care Center?
- How can I
register for the actual test?
Questions About Courses and Events
A welcome email will be sent to you within 24 hours of
registering for your course. This email will contain a link to
your course schedule. You can also access your schedule through
the "Your Course Syllabus" link on your personalized kaptest.com homepage. If you are unable to
access your course schedule, please call us at 1-800-KAP-TEST or
email us requesting a copy of your course schedule and
inquiring where your course will be held.
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Your Kaplan enrollment is valid nationwide so you can make up
a class at any other regularly scheduled session at any Kaplan
location. Please call 1-800-KAP-TEST or contact your local Kaplan
center for schedules of classes running near you. Visit kaptest.com/usa for a listing of our USA centers.
Also, all Kaplan classes are available as
Lessons-on-Demandsm from your online syllabus. You may
make up two classes online without compromising your eligibility
for our Higher Score Guarantee; you may make up an unlimited
number of live classes without compromising your eligibility.
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We are happy to help you transfer to another class held either
at your current Kaplan center or at any other Kaplan center
nationwide. You can transfer either before your class begins or
after you have started to attend classes, and there is no fee
associated with transferring from one class to another.
Please contact us at 1-800-KAP-TEST or
email us so we can arrange the details for you.
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Kaplan's Higher Score Guarantee offers
three options to first-time Kaplan students who have completed
all required homework, attended all of their class sessions and
practice tests, and invoked the guarantee within 90 days of their
course expiration date for Online Courses, Classroom Courses, and
Private Tutoring Packages for the following tests: PSAT, SAT,
ACT, LSAT, GRE, GMAT, MCAT, DAT, OAT, and PCAT. Your Higher Score
Guarantee study requirements will be outlined in your lesson
book, your online syllabus, as well as on your first day of
class.
SHSAT courses and crash courses are not eligible for the
Higher Score Guarantee.
Readiness: If you are not ready to take the
test, you are eligible to study again at no cost. Students
preparing for paper-based exams can study again for the next test
date; students preparing for the GMAT, GRE, DAT, or OAT can study
for the next three months; students preparing for the MCAT can
study again for the next two testing cycles.
Satisfaction: If you are not satisfied with
your test score, you are eligible to study again for the next
test date. Students preparing for paper-based exams can study
again for the next test date; students preparing for the GMAT,
GRE, DAT, or OAT can study again for the next three months;
students preparing for the MCAT can study again for the next two
testing cycles.
Money Back: If your score does not improve
over your baseline score, you are eligible either to study with
us again for the next test date (or for the next three months for
computerized tests), or to receive a full refund of your tuition.
Your baseline score will be either your highest official test
score on record, or, if you haven't yet taken the official test,
your score on a proctored Kaplan diagnostic test.
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Please visit kaptest.com/enroll, enter
your zip code, and select the program you're interested in (for
example, "GMAT-Business" for Business School events and GMAT
practice tests). On the next screen, scroll down to the "Free
Events" section or click the "Free Events" tab to find the event
you'd like to attend.
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If you are already enrolled in a course, please refer to your
Enrollment Agreement.
If you have questions about your Enrollment Agreement and are
enrolled in a classroom or tutoring course, please contact your
local Kaplan center. You can find the phone number at kaptest.com/usa. If you have questions about your
Enrollment Agreement and are enrolled in an online course, please
call us at 1-800-KAP-TEST or
email us.
If you are not enrolled in any Kaplan courses, please contact
us at 1-800-KAP-TEST to speak with an advisor.
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Once you pay your balance in full, your course materials will
be shipped within 24 hours. We'll also send you an email with
your UPS tracking number. If you paid for expedited shipping,
your shipment will arrive within 3-4 business days of the date on
which you paid in full; if your books were shipped with standard
shipping (which is included in the cost of your class) your books
will arrive within 5-7 business days after the date on which you
paid in full.
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If you are using a Kaplan diagnostic as your baseline score,
your online resources will become accessible as soon as your
diagnostic score report has integrated with our website, which
takes up to 72 hours from the time of testing. If you have a
previous official score that you wish to designate as your
baseline score or if you would like to waive your Higher Score
Guarantee eligibility, you may designate either selection as your
choice in order to gain immediate access to your online
resources. To do so, click the "Enrollment Agreement" link on
your personalized kaptest.com
homepage, make the appropriate change in the new window and
click "Save." Please note that this designation of an official
score as baseline or of waiving eligibility for the Higher Score
Guarantee will be irreversible.
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We provide academic support to students currently enrolled in
a Kaplan course. To contact Kaplan's Academic Support Department,
please go to your course syllabus, which you can access on your
personalized kaptest.com homepage. On
your syllabus, look for the "Getting Started" section, and click
the "Academic Support" link to submit your questions. You can
also submit academic questions by visiting kaptest.com/contactus.
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Your first class will consist of an orientation session and a
diagnostic test. You will not have to bring books to this first
class. PSAT, SAT, and ACT students should bring a calculator.
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There's no homework before the orientation session and
diagnostic test, but please log on to your kaptest.com homepage prior to the first day
of class to sign your Enrollment Agreement.
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| 4
hours, 30 minutes |
5
hours |
3 hours |
| 4
hours |
4
hours |
3 hours, 30 minutes |
| 3
hours |
N/A |
2 hours, 30 minutes |
| 3
hours |
N/A |
2 hours, 30 minutes |
| 3
hours, 30 minutes |
4
hours, 30 minutes |
3 hours |
| 3
hours |
3
hours |
3 hours |
| 4
hours |
4
hours |
2 hours, 30 minutes |
| 3
hours, 30 minutes |
3
hours |
3 hours |
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A welcome email will be sent to you within 24 hours of
registering for your course. This email will include the phone
number for your local Kaplan center. Please call the center for
driving directions to your class. You can also find a list of the
phone numbers for our Kaplan at kaptest.com/usa.
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Questions About Accounts and Payment
You can find your username and password by going to kaptest.com/password.
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You can call 1-800-KAP-TEST to make credit card payments, make
payment in person at any Kaplan center, or send checks to the
address below:
Kaplan Test Prep & Admissions
9th Floor Attn: Processing
1440 Broadway
New York, NY 10018
We regret that balance payments cannot be made online at this
time.
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To change your personal information, please complete the
webform appropriate to your course at kaptest.com/contactus.
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If you would like a printed receipt, please complete the
webform appropriate to your course at kaptest.com/contactus. We
will gladly fax or mail you a receipt. In your webform
submission, please confirm the fax number or mailing address to
which you would like your receipt to be sent.
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General Questions
Support is available during the following times:
- Monday - Friday: 9:00 - 9:00 pm EST
- Saturday & Sunday: 8:30 am - 5:30 pm EST
You can contact Kaplan's Customer Care Center by calling 1-800
KAP-TEST (1-800 527-8378) in the USA and Canada or 1-212-997-5886
from outside the USA or Canada. For greater convenience, fill out
one of our Online Customer Service Forms, which can be found at
kaptest.com/contactus.
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| · Online |
· aamc.org |
· Online
· By Phone
· By Mail |
· lsac.org
· 215-968-1001
· Order an LSAT Bulletin by calling ETS at 609-771-7330 or
downloading it at lsac.org. Follow
the registration instructions and return it with payment in
the pre-addressed return envelope. |
· Online
· By Phone
· By Mail |
· gre.org
· 800-GRE-CALL (800-473-2255) or call the test center
directly
· Order or download a GRE Bulletin. Fill it
out and return to the address listed in Bulletin. |
· Online
· By Phone
· By Mail |
· mba.com
· 800-717-GMAT (800-717-4628)
· Order a GMAT Bulletin by calling ETS at 609-771-7330 or
download it from mba.com. |
· Online
· By Mail |
· collegeboard.com
· Fill out the Registration Form in the SAT Registration
Booklet, which can be found at your guidance office.
Return to the address stated in the Bulletin. |
| Register through your
guidance counselor. |
| Obtain a Directory of
Public High Schools through your guidance counselor. You MUST
obtain an admission ticket from your counselor as well. |
| · Online |
· opted.org
· For additional information, call 312-440-2693. |
| · Online |
· ada.org
· For additional information, call 312-440-2689. |
| · Online |
· pcatweb.info |
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Support is available during the following times:
- Monday - Friday: 9:00 am - 9:00 pm EST
- Saturday & Sunday: 8:30 am - 5:30 pm EST
You can contact Kaplan's Customer Care Center by calling 1-800
KAP-TEST (1-800 527-8378) in the USA and Canada or 1-212-997-5886
from outside the USA or Canada. For greater convenience, fill out
one of our Online Customer Service Forms, which can be found at
kaptest.com/contactus.
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